FAQ

The Stedelijk is open daily from 10 am to 6 pm. The museum is open 365 days a year, including during the holidays. Unfortunately, the museum is temporarily closed on Friday evening.

Students receive a discount of approx. 50% on the adjusted admission price. Entrance to the Stedelijk is free for children and young people up to the age of 18. When booking your tickets online, choose one of the options CJP/Student/18- during the order process. Children under the age of 18 can only enter the museum if they are accompanied by an adult(s) who has a valid entrance ticket.

We recommend our visitors to reserve an online ticket and timeslot before your visit. It is also possible to buy a ticket at the register as long as there are still tickets available within the specific timeslot of your visit. Tickets are valid for a year. Are you not able to come because of heath or any other reason? Send an email to reserveringen@stedelijk.nl to change your time slot.

We recommend our visitors to reserve an online ticket and timeslot through our website before your visit. This also applies to holders of visitors with a Museum card, other discount card or valid entrance ticket* We offer this as part of our security protocol. If you have a Museumkaart, you can order a ticket with time slot for free. Be sure that you also bring your Museumkaart with you when you visit the museum.

It is also possible to buy a ticket at the register as long as there are still tickets available within the specific timeslot of your visit.

*Entrance is free for: Children and young people up to the age of 18**, Museumkaart, Friends of the Stedelijk Museum, Young Stedelijk Members, Rembrandtkaart, ICOM, Stadspas, Iamsterdam City Card, Amsterdam Pass, Holland Pass, Stedelijk Lerarenpas, BankGiro Lottery VIP-kaart
**only if accompanied by an adult with a valid entrance ticket

It is enough to show yourticket on your smart phone. Enhance the brightness on your mobile phone if necessary. 

It is possible to buy a Museumkaart at the Stedelijk Museum. You can use your Museumkaart immediately. Cards cam also be ordered through the website of Museumkaart. Please bring your Museum Card when you visit the museum.

We recommend our visitors to reserve an online ticket and timeslot before your visit. It is also possible to buy a ticket at the register as long as there are still tickets available within the specific timeslot of your visit. Time slots are offered in 15-minute increments. We offer this in order to regulate the flow of visitors and ensure the safety of visitors and staff.

Yes, you can give your time slot ticket to another person. But this only applies to standard tickets, not to discounted tickets or tickets bought by Museumkaart holders.

We recommend all of our visitors to reserve an online ticket and timeslot before your visit. It is also possible to buy a ticket at the register as long as there are still tickets available within the specific timeslot of your visit. This also applies to members of Young Stedelijk, Stedelijk Circle and other memberships.

Yes. Contact reserveringen@stedelijk.nl stating your name, and the new date and time slot of your choice. Time slots are offered in 15-minute increments.

We don’t refund money for purchased tickets. Tickets are valid for twelve months after the date of purchase. If you can’t use your ticked on the date and time slot you reserved, mail us at reserveringen@stedelijk.nl

Check your spam folder. If the ticket isn’t there, mail us at reserveringen@stedelijk.nl.

If you have questions about your ticket(s) and time slot that is not answered in this FAQ, email us at reserveringen@stedelijk.nl or call us during office hours: 020-5732911,

If you have other questions, go to www.stedelijk.nl/bezoeken or email us at info@stedelijk.nl

We recommend our visitors to reserve an online ticket and timeslot before your visit. It is also possible to buy a ticket at the register as long as there are still tickets available within the specific timeslot of your visit. Making a reservation by phone is unfortunately not possible.

Currently, only visitors who have reserved a time slot are allowed into the museum. If you arrive within the time slot stated on your online ticket, you won’t have to wait. There is no need to arrive early to avoid queues. You can order your ticket and time slot online prior to your visit. It is also possible to buy a ticket at the register as long as there are still tickets available within the specific timeslot of your visit.

No, anyone with a valid entrance ticket and time slot can go straight to the cash register. This also applies to pass holders (Friends, members of Young Stedelijk, VIPS, ICOM etc.) and disabled people. We are doing all that we can to regulate the flow of visitors and ensure their safety.

TEN Restaurant and The Zadelhoff café are open. Check the website of TEN restaurant for more info. Food and drink are not permitted in the museum.

The museum does not provide the use of lockers because of the safety measures, and the unsupervised cloakroom is only suitable for small items of luggage. We advise bringing as few belongings as possible. The use of the cloakroom is free and at your own risk. Handbags are permitted in the museum galleries (max. size A3). You may not bring backpacks and/or weekend cases into the museum. Lockerpoint at the Museumplein provides storage space for luggage.

Some works of art at the Stedelijk Museum contain explicit or graphic imagery that could be experienced as offensive. Although a certain amount of provocation is inherent to modern and contemporary art, the museum will make visitors aware of possible explicit imagery when relevant.

Some art works at the Stedelijk contain explicit or graphic imagery and can be experienced as distburbing. Although a certain level of provocation is inherent to modern art. the Stedelijk Museum will inform visitors about this when necessary and appropriate. 

At the moment there are no guided tours at the museum because of the temporary safety measures against the Covid-19 virus.

You can purchase a maximum of 5 tickets per time slot. You can visit the museum alone or with four other people, but only if they are members of your household.

There is no limit on the length of your stay. Once you have entered the museum, you may stay until it closes.

Yes, fixed routes for visitors have been marked through the museum. These routes are indicated by a line on the ground, which is interrupted in areas where visitors can roam freely. Please stay 1.5. metres away from other people at all times and follow any instructions from our visitor service team.

No, mouth caps are not mandatory. Stay 1.5 meters away from other people and don’t visit the museum if you have a cold and/or fever.

Food and beverages are not allowed in the museum.

Due to the safety measures, we are not offering guided tours at the moment. There are lots of virtual tours for your to follow from home on the Stedelijk YouTube channel. 

The museum is cleaned frequently and thoroughly in line with the RIVM guidelines. The washrooms and objects that visitors come into frequent contact with such as handrails and lift buttons are regularly sanitized. Hand sanitizers are available in dispensers in the entrance area so you can sanitize your hands before entering the museum.

The shop is open and has wider aisles to ensure safety. Only visitors with a time slot ticket can go to the shop. Visitors can only visit the shop on a fixed route. The shop has the same opening hours as the museum.

Sorry to hear that! I you have a cold or symptoms of the flu, you have to stay home according to the rules of the National Health Institute (RIVM). You can reserve a new time slot and date by sending an email to reserveringen@stedelijk.nl. You are welcome again when you and the other members of your household are without symptoms for at least 24 hours. Get well soon!

Yes, all toilets our open to visitors of the museum. All of our toilets are gender-neutral.

Yes. But only if the photographs are for personal use. Flash photography is not permitted. If you require images for professional use, please email us at: repro@stedelijk.nl.

Yes. The museum provides a free audio tour for STEDELIJK BASE in six languages: Dutch, English, French, Spanish, Italian and German. For the temporary exhibitions there's an audiotour available in English and Dutch.

Audio tours are available at the wardrobe. Because of our safety measures, you need to bring your own headphone (mini jack)! At the end of your visit, hand the audio tour to a staff member where the lockers are located in the entrance hall. The audio tours are sanitized after each use and stored in a disposable plastic sleeve. 

All of our audiotours are available on Soundcloud as well.

Due to the current safety and health measures, it is only possible to use the toilet if you have an entrance ticket to the museum and a time slot.

Yes. Please phone: +31 (0)20 5732 911 or email us at reserveringen@stedelijk.nl. The museum has four wheelchairs available for visitors, and several Alinkers (a stylish new kind of non-motorized mobility vehicle), which are specially designed mobility vehicles that look a little like a bicycle. The wheelchairs are thoroughly sanitised after each use. For more information about our facilities for disabled visitors, please visit our Accessibility page.

With the exception of registered service dogs, animals are not permitted in the museum.

The museum has lifts that are suitable for wheelchairs and also has toilets for the disabled. We also have plenty of staff in the entrance area who are ready to help visitors in wheelchairs who might need help to access the galleries. If you need assistance when leaving the museum, you only have to ask; our staff is happy to help.

A special toilet route is available for visitors with a physical disability.

Yes, the museum has a safe space where you can breastfeed your baby. The museum’s general additional hygiene measures also apply here.

For the time being, there will be no events at the Stedelijk. When our public program begins again, we will announce it on our website and in our newsletter. To keep up with the latest news, you can sign up for our newsletter here.

would like to hire space at the museum to host an event. Is that possible?

Get in touch and we’ll see if we can arrange something that fits in with the RIVM guidelines. Click here for more information on hiring space.

There are a total of around 700 art and design objects dating from 1870 to the present day.

Yes. Almost 700 highlights from the collection are on permanent display in STEDELIJK BASE. Some works in our collection, photographs, textiles, and works on paper, cannot be exhibited for longer than 3 consecutive months because they are too fragile. But the display always includes internationally famous artists and designers. The Stedelijk collection is large, and if a work is on loan to another institute, we can replace it with one of equal calibre.

At the moment the museum offers no additional activitities or events because of the temporary safety measures. 

This Summer the Stedelijk Museum will offer summer workshops for Families. Please check our Family page for the latest info.